CLIENT PROFILE

CLIENT OBJECTIVES

The client charted their main goal as enhancing the employee experience for their global, diverse, mobile employee workforce by transitioning to a flexible benefits delivery. The landscape included a mobile employee population across more than 60 locations and a historically decentralized mobility program.

They engaged BGRS to meet their key objectives of:

• Transitioning to a flexible benefits approach across the long-term assignment, permanent transfer, and permanent commuter policies, which constituted 95% of their mobile workforce
• Significantly enhancing the employee experience and driving engagement and retention by offering both choice and guidance
• Simplifying the policy structure and ensuring an agile, globally consistent, program structure for the diverse mobile workforce of more than 70 nationalities and corresponding gender parity
• Ensuring employer duty of care while supporting business partners by providing flexibility and eliminating the need for policy exceptions along with a perception of ‘lost benefits’ if not used

BGRS SOLUTION

The BGRS team supported the client in their decision making from initial discussions, through the RFP process, to flexible benefits program design and implementation. Key elements of the BGRS solution included:

• Providing a peer-to-peer discussion platform for the client to learn how other organizations approached similar transitions
• Identifying guiding principles and initial program diagnostics complementing the internal research performed by the client
• Directing a series of pre-engagement stakeholder workshops resulting in a tailored solution proposal and key recommendations
• Engaging BGRS’s Mobility Experience Solutions consulting practice to apply BGRS’s proprietary flexible benefits program design framework, which included:
  • Utilizing comprehensive program diagnostics, including future-fit, employee and stakeholder perceptions and alignment, and business requirements gathering to underpin a transition to a contemporary, centralized program
  • Implementing a program design approach reflective and supportive of the scope of the required organizational change and need for internal stakeholder guidance
  • Employing policy and program prototype design, including scenario testing, defining flex benefits allocation groups, budget modeling, and cost analysis
  • Guiding the client through decision-making around the selection of a currency-based allocation and cash-out options which reflected their requirement for cost transparency,
  • Applying process design tailored to the client’s policy suite with a strong focus on guided, digitally enabled employee experience
• Technology configuration and implementation support
  • Engaging cross-functional SMEs, including technology, implementation, finance, and supply chain, to provide ongoing input in the program design process and testing support
  • Ensuring seamless configuration and implementation by utilizing and stress-testing the information received and decisions made during the program design phase

RESULTS AND OUTCOMES

BGRS’s experience of managing some of the largest flexible programs in the industry, along with BGRSflex™ presenting an end-to-end solution, from initial decision making on the flexible benefits structure, to program design, implementation, configuration support, and ongoing expert guidance, were key enablers to the success of the project.

The key positive outcomes for the client included:

Transitioning to flexible benefits programs typically requires a significant amount of change, even for organizations with mature mobility programs. BGRS built a tailored consulting approach into our BGRSflex solution, safeguarding the change by utilizing Mobility Experience Solutions practice members to guide organizations through all necessary scenarios and decisions.