CLIENT PROFILE

CLIENT OBJECTIVES

To remain agile in the face of industry changes, the client decided to pursue a mobility transformation, assessing and adapting their current mobility operating model, practices, and policies. The initial step was the development of a strategic plan to evolve their international assignment program toward a more flexible framework capable of meeting the future business and workforce diversity needs.

The key mobility transformation objectives included:

BGRS SOLUTION

BGRS’s Talent Mobility Consulting practice developed a tailored consulting solution to support the client’s mobility program transformation.

Key elements of the consulting solution included:

• In order to lay the foundation for a collaborative approach and create team-wide buy-in, BGRS designed and hosted an interactive workshop for the client’s Mobility team from around the world. BGRS presented contemporary industry trends and best practices and facilitated discussions about challenges and opportunities in the existing mobility structure, operating model, and policies

• BGRS then facilitated a second interactive workshop, which covered:
  • Identifying limitations of the existing model and policies, in the context of local nuances and relevant industry trends
  • Segmenting mobility types according to business and development value
  • Designing new mobile employee personas aligned with the organization’s broader HR and talent profiles
  • Creating a flexible international assignment policy framework to suit diverse needs, consider assignment value, and drive efficiencies
  • Conducting a broad analysis of the advantages, opportunities, challenges, and obstacles of implementing mobility transformation
  • Outlining a strategic approach to align Mobility more closely with Talent

• BGRS subsequently delivered an action plan with recommended changes to the mobility operating model

RESULTS AND OUTCOMES

In the course of six months, BGRS completed the two phases of the active consultancy engagement and developed a support plan which included the following key results:

• Achieved broad functional buy-in and motivation for policy modernization and a consensus to transition from the one-size program to a flexible assignment framework
• Identified eight mobile employee personas, aligning the business and development value, and created a scalable benefit structure to support each profile
• Designed a flexible assignment framework of four scalable and agile international assignment policy types, successfully replacing the legacy one-size-fits-all policies
• Produced a projected annual savings of up to $200,000 USD through reduction of exceptions and expectation management
• Produced a projected annual decrease in assignment costs of up to 20% for some assignment types through scalable flexible benefits
• Estimated improvement of customer satisfaction scores due to the agility of the assignment budget, as well as wider diversity appeal to future mobile employees
• Provided deliverables in the form of benchmarks, workshops, and read-out reports which served as the foundation for a business case to present to senior management which aligned mobility more closely with talent, career, and workforce planning

BGRS was able to provide tailored industry research, share wider market insights, facilitate targeted collaborative exercises, and enable an actionable, consensus driven plan. Both parties ensured that the format and structure of the project was aligned both to the organization’s objectives and to a practical action plan with tangible outcomes. This included a robust transformation business case to present to senior leadership, targeted towards a more accessible, experience-focused, and agile future state with mobility as a strategic partner to the broader organization.