CLIENT PROFILE

CLIENT OBJECTIVES

Assessing and streamlining the performance of the household goods transportation services under their mobility program was one of the strategic program objectives for this global financial services organization, when looking for a new mobility services provider.

With a complex global mobile employee population requiring household goods transportation annually into and out of 58 countries, determining the approach that would deliver excellent customer experience, competitive costs, and reduced transit times was critical. The client had experienced increasing and unpredictable prices, and an extremely labor intensive and time-consuming process. They wanted a better solution and partnered with BGRS to:

BGRS SOLUTION

BGRS’s Rate Engine provides an integrated global model for household goods pricing and management.

• In contrast to approaches that utilize manually administered models with static pricing, the BGRS model provides real-time competitive pricing on every move, from an independent global network of rigorously selected and managed service partners.
• Initial pricing is based on negotiated and contracted market rates, and suppliers cannot exceed them in the bidding process. This ensures that the clients can accurately budget and forecast.
• New move initiations are automatically provided to suppliers on our platform, enabling real-time bidding. Suppliers have full visibility into the detail of potential and upcoming moves, including client-specific requests, and an opportunity to submit an updated bid below their initial pricing.
• BGRS’s Rate Engine is integrated with our supplier performance management platform to measure service quality, one of the key criteria for the service partner’s inclusion in the program.
• Rates are captured uniformly within the system, including multiple shipment sizes, ensuring transparent comparison and guaranteed through BGRS’s audit service. This component is offered to all clients as part of the service.

RESULTS AND OUTCOMES

BGRS’s household goods team analyzed the quotes, comparing volumes and special requests as well as ensuring that quotes were in line with the client’s policy. The team then aligned the preferred household goods service provider network and audit service to the client’s needs. This model immediately demonstrated how the new digitized rate engine could streamline, simplify, and optimize the household goods process.

Using BGRS’s innovative Rate Engine and service model, the client experienced benefits across all aspects of their household goods transportation program, including: