Success Stories: Customer Experience Transformation for a Leading Financial Services Firm

A leading financial services organization partnered with BGRS to transform its approach to global talent mobility and develop a new governance framework that would streamline global mobility service delivery, billing, reporting, and compliance while enhancing the customer experience for mobile employees.



Financial Services

HQ Region:


Program Size:

2,300 mobile employees

Services Provided:

  • Talent Mobility Program Administration
  • Talent Mobility Consulting
  • Financial Services
    • Cost Estimates
    • Expense Management
    • Cost Collection


The client, a leading global financial services organization, was seeking to transform how it mobilized its talent. It was looking for a long-term, flexible, and scalable global solution to meet the evolving business and global workforce management needs. Their key talent mobility transformation objectives included: 

  • Transform and optimize the mobile employee experience  
  • Introduce digital tools for both mobile employees and the corporate mobility and HR teams 
  • Introduce a more robust mobility program governance framework 
  • Centralize cost collection and tax provider reporting  
  • Implement a global direct billing solution 

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