Customer Experience Transformation for a Leading Financial Services Firm

Success Stories: Customer Experience Transformation for a Leading Financial Services Firm

A leading financial services organization partnered with BGRS to transform its approach to global talent mobility and develop a new governance framework that would streamline global mobility service delivery, billing, reporting, and compliance while enhancing the customer experience for mobile employees.

CLIENT PROFILE

Industry:

Financial Services

HQ Region:

EMEA

Program Size:

2,300 mobile employees

Services Provided:

Talent Mobility Program Administration
Talent Mobility Consulting
Financial Services
- Cost Estimates
- Expense Management
- Cost Collection

CLIENT OBJECTIVES

The client, a leading global financial services organization, was seeking to transform how it mobilized its talent. It was looking for a long-term, flexible, and scalable global solution to meet the evolving business and global workforce management needs. Their key talent mobility transformation objectives included:

Transform and optimize the mobile employee experience
Introduce digital tools for both mobile employees and the corporate mobility and HR teams
Introduce a more robust mobility program governance framework
Centralize cost collection and tax provider reporting
Implement a global direct billing solution

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Capitalizing on growth opportunities requires effective selection and deployment of the best talent.

A proactive and iterative approach to talent mobility program design drives stronger business performance.

Successful mobility programs are strategic to the business and attractive to employees while meeting bottom line goals.

Increasing complexity and more onerous regulations affecting talent mobility require enhanced internal controls and program management.

A well-coordinated and fully integrated supplier network is essential to ensure seamless and consistent employee experience.

A quality, seamless employee experience has a direct effect on the employee’s engagement, performance and retention.

Aligning the service delivery model to accommodate specific program requirements is crucial to a successful mobility program management.

We have the infrastructure necessary to provide innovative solutions for processing, disbursing and reporting mobility related spend.

Managing relocating employees’ expenses gives us a unique ability to streamline compensation delivery, ensure compliance and accurate reporting for tax returns.

We maximize our clients’ investment by leveraging purchasing power, driving service excellence and compliance throughout the supply chain.

We partner with clients to help them strategically optimize and implement their mobility programs.

We assist our clients with assessing the impact of group moves and deliver solutions minimizing business disruption and potential loss of talent.

As an end-to-end service provider, we are in a unique position to provide management reporting, analytics and recommendations based on clients’ specific program criteria.

Successful assignments are dependent on selecting the right person and ensuring they have the intercultural competence to succeed.

We combine deep subject matter expertise, best-in-class supply chain and industry leading technology to deliver tailored solutions aligned with the latest regulatory requirements.

Our mobility Consultant will manage the entire relocation lifecycle from pre-decision assessment to repatriation and reintegration.

Our mobility Consultant will manage the entire relocation lifecycle from the pre-decision assessment through the home sale and home finding support.

Articles at the intersection of Talent and Mobility, demonstrating the power of mobility and its potential to drive business performance.

Questions & Answers with BGRS leaders about our deep regional and sector expertise.

Market survey-based features profiling a strategic shift in organizations’ thinking about how talent mobility is managed.

Partnering with our clients to optimally deploy their talent and transform employee experience is at the heart of everything we do.

BGRS’s leaders perspectives about key mobility trends and the solutions we develop to support our clients’ talent mobility programs.

We partner with our clients to craft and implement talent mobility strategies that empower them to attract, retain and develop top performers.

BGRS at a glance.

We are an empowered team of professionals dedicated to our clients’ success.

Brief biographies of BGRS’s management.

BGRS news, announcements, events and media coverage.

We are recognized for our ideas, shared service commitment and industry foresight.

We recognize the power of giving back - we strive to make a positive difference for the communities where we work and live.