Success Stories: Customer Experience Transformation for a Leading Financial Services Firm
A leading financial services organization partnered with BGRS to transform its approach to global talent mobility and develop a new governance framework that would streamline global mobility service delivery, billing, reporting, and compliance while enhancing the customer experience for mobile employees.
CLIENT PROFILE
Industry:
Financial ServicesHQ Region:
EMEAProgram Size:
2,300 mobile employeesServices Provided:
- Talent Mobility Program Administration
- Talent Mobility Consulting
- Financial Services
- Cost Estimates
- Expense Management
- Cost Collection
CLIENT OBJECTIVES
The client, a leading global financial services organization, was seeking to transform how it mobilized its talent. It was looking for a long-term, flexible, and scalable global solution to meet the evolving business and global workforce management needs. Their key talent mobility transformation objectives included:
- Transform and optimize the mobile employee experience
- Introduce digital tools for both mobile employees and the corporate mobility and HR teams
- Introduce a more robust mobility program governance framework
- Centralize cost collection and tax provider reporting
- Implement a global direct billing solution