Success Stories: Containerization Program Delivers Enhanced Customer Experience

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Household goods transportation is a major component of almost all mobility programs, representing a sizable investment and a key driver of employee experience. In the U.S., as domestic household goods programs are impacted by changing industry and workforce trends, mobility managers are looking for new solutions.

CLIENT PROFILE

Industry:

Pharmaceuticals

HQ Region:

North America

Program Size:

500 mobile employees

Services Provided:

  • Talent Mobility Program Administration
  • Policy Counseling
  • Financial Services
  • Compensation Services

Industry:

Automotive

HQ Region:

North America

Program Size:

4,300 mobile employees

Services Provided:

  • Talent Mobility Program Administration
  • Policy Counseling

CLIENT OBJECTIVES

Increasingly diverse mobile employee populations and shorter and more temporary assignments are resulting in an increase in smaller shipments, which can benefit from an approach that delivers shorter transit times and less handling. Meanwhile, a shortage of household goods drivers in the U.S. domestic transportation market, coupled with recent regulations on driving times and distances, put pressure on shipment handling and delivery resources. BGRS’s containerized solution is designed to reflect those market developments, while providing improved mobile employee experience as well as transparency into cost and delivery times for mobility program managers.

Two of BGRS’s clients were experiencing changes in their U.S. domestic household goods programs, including a growing volume of small shipments and employees seeking shorter lead times from move initiation to settling in. The clients were also looking for innovative ways to create efficiencies in other areas of the mobility service delivery, such as reduced need for temporary accommodation. By your side side, looking aheadTM, managing an independent household goods supplier network and a trusted advisor, BGRS was ideally positioned  to create a containerization program as an solution for:

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