In the Spotlight: Advancing Digital Transformation through Reporting Capabilities
As more organizations seek to take advantage of digital innovations and a broader availability of data to manage and gain insights into their mobile employee populations, BGRS is correspondingly enhancing the reporting capabilities of our technology platform, ReloAccess. BGRS’s Kevin Wilson, Director, Business Intelligence, shares his insights into how these new enhancements support our clients and their mobile employees, In the Spotlight.
Q: BGRS has released a series of reporting enhancements within ReloAccess. In what ways does this support clients’ solutioning and decision making?
Kevin Wilson: The understanding and leveraging of data is essential to business success. BGRS is investing in data and analytic capabilities with a number of enhancements released and more initiatives underway. The advancement of digitalization provides all of us with new types of data that haven’t been integrated before. This opens new opportunities for meaningful insights. The reporting enhancements we have released are designed to improve our clients’ understanding of their mobility programs in a way that provides increasingly actionable insight.
In some instances, we hold thousands of data points on behalf of our clients. Therefore, our focus is on delivering the data in a format that provides the answers to relevant questions and empowers our clients’ mobility teams to reach decisions, rather than spending time probing complex data sets. The joint and transparent access to the data by our client mobility teams and the BGRS Client Services teams allows the conversations to further shift from fact finding to solutioning.
Q: In what ways does BGRS determine clients’ reporting requirements?
Kevin: In order to best serve our client base, we adopt design-led thinking methodology to curate information validated by client focus groups to ensure we have the most accurate understanding of our clients’ reporting requirements. We are engaging our clients in helping to shape what we are producing to meet organizational needs and program objectives. We include them in the visualization of the information as well, validating that data is presented and available to clients in easy and manageable packages that include configurable reports and dashboards. We use the latest Microsoft cloud technology for analytics to ensure clients receive real-time analytics in a way that fits best to their needs.
Through the ReloAccess new dashboard features, we are advancing the conversations with our clients by using the insights provided by the data to drive decisions and program changes which tangibly enhance the individual mobile employee experience.
Q: With a variety of client users – from mobility to finance – engaging in mobility data, how is BGRS accounting for the variety of requirements?
Kevin: Even more so in this uncertain environment, various users across our clients’ organizations require easy access to analytics, insights, and trends regarding their mobility programs. Conducting workshops with our clients allows us to take this into account in our design and delivery model. The enhanced configurable dashboard components in ReloAccess are designed to deliver the information to a full spectrum of client users. For example, allowing for views into cost elements, employee satisfaction, benefits usage trends, and other program management metrics – in an easy, understandable format, tailored to individual client’s program objectives and personalized for the user.
As technology continues to evolve, we will continue to find new ways to deliver more information and insights in a manner that is easy to understand and targeted for various client users. Upcoming enhancements incorporate the use of artificial intelligence (AI) to process and interpret the data and offer actionable insights.