We understand the critical role that a global service supply network plays in the overall success of your mobility program. We provide the best value for your mobility investment by leveraging our purchasing power, driving service excellence and a high level of compliance throughout the supply chain.
Sourced and managed in alignment with our clients’ best interests and talent mobility objectives, our network consists of 1,900 suppliers in 15 service categories in more than 145 countries. We manage in excess of $3bn in annual client spend.
We are not reliant on owned operations in locations to deliver services. Our clients benefit from an objective selection of best-in-class supplier partners. We identify suppliers in specialty talent mobility areas from destination services, household goods and immigration to temporary living, transition assistance, home disposition and home purchase. Consequently, we can provide globally integrated, customizable solutions that drive innovation and reduce spend.
Our in-house supply chain management team of more than 100 procurement professionals and subject matter experts are regionally located within all key markets to manage, monitor and mentor suppliers with consistency and clear expectations.
Our supply chain management team effectively becomes an extension of your procurement team.
Partnering with BGRS yields:
Access to a global network of 1,900 best-in-class service providers selected on merit and managed through performance ratings
Reduction in the administration and complexity associated with sourcing and managing a talent mobility supply chain
Robust governance processes ensuring global compliance, consistency and control
Designated supply chain managers regionally aligned to effectively support your needs and ensure high levels of service
Consolidated billing, reporting and analysis of all mobility supply chain related spend
Compliance and Risk Management
Our governance model is the foundation for our supply chain management practice. It provides the framework for a globally consistent and fair selection and management of suppliers that reduces the risk associated with data privacy and security, anti-corruption and business continuation while managing compliance and regulatory adherence.
We maintain exceptional service standards by working only with the best suppliers in each service category to provide you with a world class supplier network. We follow a formal procurement cycle within all the service streams so that you always have access to the most innovative service offering and competitive pricing in the marketplace.
In much the same way, our employees’ and customers’ diversity enrich our internal culture, we are committed to supplier diversity. We work hard to assure that qualified minority-owned, woman-owned, or veteran-owned small businesses are provided an open and equal opportunity.
Supply Chain Management
We do not subcontract; we co-source with our suppliers, retaining responsibility for initiation, quality and payment of services delivered while providing the necessary tools to ensure our suppliers succeed.
Our supply chain managers share a formal, documented end-to-end process with our supplier partners, setting clear expectations about performance and professionalism in all interactions with our customers. We measure supplier performance and manage risk by utilizing performance scorecards and service level agreements. All our suppliers undergo a rigorous on boarding training and are part of regular training and mentoring programs.
Service Quality Assurance
As a seamless extension of our client services teams, our suppliers share our commitment to total quality. Each supplier must abide by specific performance standards based on contractually defined roles and responsibilities. We employ a variety tools to gain an accurate picture of overall supplier performance. This includes service level agreements and key performance indicators, 360° survey evaluations from relocating employees, consultants and clients, performance score cards and site visits.