BGRS News

Also Explore

Services & Solutions

BGRS Enhances Customer Experience through 24/7 Live Support

February 15, 2021

BGRS continues to expand service capabilities by enabling live customer support 24 hours a day, 7 days a week.

A relocation is a stressful and vulnerable time for any mobile employee. In addition to normal job duties, mobile employees have extra move-related arrangements to manage. As an added benefit to partnering with BGRS, we now offer live customer support 24/7.

With knowledgeable support teams available at any time to assist with urgent matters and answer questions, mobile employees will always have someone to help whenever they need it – weekends included.

The integration of omni-channel support tools and our digital platform, ReloAccess™, ensures all the information around a relocation is available to all relevant BGRS staff. Our globally consistent policies, procedures, and training ensure high-quality support for an optimal customer experience.

For those mobile employees who prefer a digital, self-serve solution, ReloAccess™ displays their real-time move details with easy access to information-rich features like destination tools, our interactive timeline (ReloPlanner™), all relocation-related documentation, and more.

The introduction of 24/7 assistance contributes to our clients and their mobile employees feeling reassured and supported. It allows us to be by your side, looking ahead®, to meet the unique needs of all our mobile employees when and where they need us the most.

To learn more about our digital solutions, click here.

Capitalizing on growth opportunities requires effective selection and deployment of the best talent.

A proactive and iterative approach to talent mobility program design drives stronger business performance.

Successful mobility programs are strategic to the business and attractive to employees while meeting bottom line goals.

Increasing complexity and more onerous regulations affecting talent mobility require enhanced internal controls and program management.

A well-coordinated and fully integrated supplier network is essential to ensure seamless and consistent employee experience.

A quality, seamless employee experience has a direct effect on the employee’s engagement, performance and retention.

Aligning the service delivery model to accommodate specific program requirements is crucial to a successful mobility program management.

We have the infrastructure necessary to provide innovative solutions for processing, disbursing and reporting mobility related spend.

Managing relocating employees’ expenses gives us a unique ability to streamline compensation delivery, ensure compliance and accurate reporting for tax returns.

We maximize our clients’ investment by leveraging purchasing power, driving service excellence and compliance throughout the supply chain.

We partner with clients to help them strategically optimize and implement their mobility programs.

We assist our clients with assessing the impact of group moves and deliver solutions minimizing business disruption and potential loss of talent.

As an end-to-end service provider, we are in a unique position to provide management reporting, analytics and recommendations based on clients’ specific program criteria.

Successful assignments are dependent on selecting the right person and ensuring they have the intercultural competence to succeed.

We combine deep subject matter expertise, best-in-class supply chain and industry leading technology to deliver tailored solutions aligned with the latest regulatory requirements.

Our mobility Consultant will manage the entire relocation lifecycle from pre-decision assessment to repatriation and reintegration.

Our mobility Consultant will manage the entire relocation lifecycle from the pre-decision assessment through the home sale and home finding support.

Articles at the intersection of Talent and Mobility, demonstrating the power of mobility and its potential to drive business performance.

Questions & Answers with BGRS leaders about our deep regional and sector expertise.

Market survey-based features profiling a strategic shift in organizations’ thinking about how talent mobility is managed.

Partnering with our clients to optimally deploy their talent and transform employee experience is at the heart of everything we do.

BGRS’s leaders perspectives about key mobility trends and the solutions we develop to support our clients’ talent mobility programs.

Why partner with BGRS? We will be by your side, looking ahead™ guiding mobility strategy and supporting your most important asset – your people

We partner with our clients to craft and implement talent mobility strategies that empower them to attract, retain and develop top performers.

BGRS at a glance.

We are an empowered team of professionals dedicated to our clients’ success.

Brief biographies of BGRS’s management.

BGRS news, announcements, events and media coverage.

We are recognized for our ideas, shared service commitment and industry foresight.

We recognize the power of giving back - we strive to make a positive difference for the communities where we work and live.

BGRS News

Also Explore

BGRS Enhances Customer Experience through 24/7 Live Support

BGRS continues to expand service capabilities by enabling live customer support 24 hours a day, 7 days a week.